Cancellation Policy

Last updated: April 2026 · Banff Book My Ride Ltd. · Alberta, Canada

Quick Summary

✅

48+ Hours Before

Full Refund

⚠️

Less than 48 Hours

No Refund

❌

No-Show

No Refund

1. Cancellation by Guest

If you need to cancel your booking, the following policy applies:

Full Refund

Cancellations made 48 hours or more before the scheduled departure time.

No Refund

Cancellations made less than 48 hours before the scheduled departure time.

No Refund

No-shows or missed departures — guests who do not arrive at the pickup point on time.

2. Rescheduling

You may reschedule your booking at no additional charge if you contact us at least 48 hours before your scheduled departure, subject to availability. To reschedule, email us at info@banffbookmyride.com or WhatsApp us at +1 587-222-8744.

3. Cancellation by BanffBookMyRide

In the rare event that we must cancel a tour due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Road closures or Parks Canada restrictions
  • Vehicle mechanical issues
  • Natural disasters or emergencies

You will receive a full refund or the option to reschedule at no extra cost. We will notify you as soon as possible via email or phone.

4. Private Tour Cancellations

The same cancellation policy applies to all private tours:

Private Lake Louise & Moraine Lake

$999 weekdays / $1049 weekends

Best of Banff Private Evening Tour

$499 weekdays / $599 weekends

Cancel 48+ hours before: Full refund · Cancel within 48 hours: No refund

5. How to Cancel

To cancel or modify your booking, contact us using any of the following:

6. Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

Questions About Your Booking?

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